In 2010, we began to survey the multi-tenant marketplace, and found a strong correlation between resident satisfaction rates and property management services. After conducting two years of research with a variety of property managers, we concluded that true resident satisfaction can only be achieved by correcting key property management challenges and poor communication practices. Furthermore, we discovered that there were limited tools available to achieve this.
Our solutions target and solve the #1 cause of avoidable resident turn over — poor maintenance — through a suite of tools that create a virtuous cycle of improved management services, driven by positive community feedback, which in turn generates even better services.
Why ComVibe is Unique
ComVibe’s ground-breaking, proprietary platform delivers high resident satisfaction through the proprietary maintenance and communication services provided by its software. Although other software vendors may sell property management tools, none offer a built-in mechanism to generate and publish positive reviews to the online universe, which will promote manager reputation, increase the retention of tenants, attract new ones, and ultimately drive Net Operating Income.
Most important, ComVibe does this proactively, whereas survey vendors are limited to reactively reporting what residents felt AFTER they have been impacted, usually negatively, by poor maintenance services, and often after they have posted damning reviews in various online feedback channels.
ComVibe’s unique innovation is that its maintenance enhancement process is self-improving: by receiving real-time resident feedback, maintenance teams can measure performance, optimize service, improve productivity, and communicate better, which in turn leads to higher resident satisfaction, and ultimately saves costs.